For the purposes of the Terms and Conditions Roaming Retreats hereinafter shall be described as The Company and the client shall be described as the Hirer

Please take a few minutes to read our Terms and Conditions as receipt of the deposit not only secures your booking but confirms you agree to our T’s & C’s

 1. PRICE & PAYMENT
A deposit of 40% of the total invoice will be required to secure a booking and the full balance is due on the day of delivery following satisfactory hand over has taken place. Payment can be made by BACS or any other agreed method but these payments must be showing as cleared on delivery date or the customer must e-mail evidence that BACS transaction has been initiated. The Company reserves the right to charge interest on overdue monies at the rate of 8% per annum above the bank base rate.

 2. INSURANCE
The Company Insurance covers our equipment for all risks excluding theft, wanton damage or vandalism. The Hirer shall be responsible for the cost of replacing any damaged or lost goods resulting from the hire.

The Company insurance includes full public liability cover of 1 million pounds.

Security of unattended equipment is the full responsibility of the hirer especially if the site is not the hirer’s land; we strongly advise that the hirer arranges security for the duration of the hire as losses will not be covered by the Company Insurance. The hirer will be responsible for all equipment hired until collected by Company employees. If there is a delay in collection then the hirer must ensure that all equipment is secured in order to prevent theft/damage. If the Company cannot gain access to equipment hired then this will remain the responsibility of the hirer until such times at it can be collected.

 3. WEATHER
If extreme weather is forecast during the hire period we have the right to decline the erection and use of the structure. This is for the safety of all concerned. The Company monitors wind forecast daily and if gusting winds which exceed those set out in our wind management plan are predicted we will endeavour to contact the Hirer and give advice on action to be taken. Hirers must be aware of this possibility especially during the winter months.

 4. DAMAGE
Any equipment found damaged or missing during the hire period will be repaired or replaced at the Hirer’s expense. No items or objects should be stuck to, fixed to, or suspended from the yurt sides, roof or framework without prior agreement.

5. YURT STRUCTURE
When the yurt has been erected it should not be altered or tampered with in any way as this may render the structure unsafe.

 6. FLOORING OR GROUND
It is expected that if flooring is ordered the ground will be suitably flat to accommodate the type of floor used. The company cannot be held responsible for any uneven finish to the floor caused by pitting or bumps on the surface beneath, the hirer should arrange to level surfaces as much as possible prior to yurt erection. Grass surfaces must be cut short and all debris including fouling by dogs must be removed prior to the build.

 7. SAFETY
For the safety of all concerned, the Hirer may not enter the structure during the time the yurt is being built. The Company cannot be held responsible for any injury or damage sustained by the public in or around the yurt during the hire period. Under no circumstances should the hirer alter or tamper with any electrical appliance or power lead following installation. This includes extension cables. The hirer should not “plug in” any electrical appliance or power lead to existing extension cables without first discussing this with a Company representative as this can lead to mains power being overloaded resulting in tripped fuse boxes.

 8. FURNITURE
The company will place all furniture inside the completed yurt. It is the hirer’s responsibility to arrange the layout of tables and chairs etc. All furniture will be counted in and out with any shortages charged to the hirer. No furniture to be removed from the yurt unless by prior arrangement.

 9. HIRERS RESPONSIBILITY
The hirer shall not use cooking equipment, lighting or electrical appliances or decorate the interior/exterior of the yurt without prior consent from the company. Any damage/soiling resulting in such use that may require repair or cleaning will be charged to the hirer.

 10. LIABILITY
The Company will not accept Liability and you may be liable for part/full hire fee:

1.      When the yurt build is delayed or cancelled due to the site being inaccessible or ill prepared.
2.      Delay or cancellation due to adverse weather conditions.
3.     Delay or cancellation due to the hirer not obtaining appropriate permission from the public or local authority.

11. CANCELLATION BY CUSTOMER
In any instance where the Hirer needs to cancel their order they must first call our office on telephone number 0791 907 8735 and inform a member of staff in person, answer machine messages informing us of cancellation are unacceptable. The Hirer must supply a live e-mail address in order that written e-mail confirmation of the cancellation can be sent by return confirming our acceptance of the cancellation. Deposits (- £50 admin fee) will only be paid back if the yurt is cancelled within ten days of the deposit payment. After which time they shall be lost.

12. FORCE MAJEURE
While every effort will be made by the company to carry out any order accepted, the full performance of it is subject to variation or cancellation by the company consequent upon Acts of God, War, Strikes, Riots, Lockouts or any other disturbances. Fire, Flood, Storm, Gale or Tempest restrictions on the use of Transport, Fuel or Power. Requisitioning Storage of material or transport or labour or any other cause beyond the control of the Company.